Everything you want to know about fi999 — all answers here

After logging in to fi999, go to the "Deposit" option and select Nagad. Send Money to the provided number via Nagad, then submit the form with your transaction ID. The minimum deposit amount is ৳300. Your account balance is usually updated within a few minutes.

First, verify your transaction ID from your Nagad or bKash statement. Then contact fi999 live chat and share your transaction ID and deposit amount. In most cases, the support team quickly verifies and updates the balance manually. Bank transfers may take a little longer.

Yes, bKash is one of fi999's supported payment methods. From the deposit page, select bKash and Send Money to the displayed number, then submit the transaction reference. The minimum deposit amount is ৳300. Sending from a bKash Personal number is recommended; if sending through an Agent, check with support first.

fi999 itself does not charge any deposit fee. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply a small transaction charge according to their own terms. For bank transfers, the bank's interbank fee may apply. Check your mobile banking app or bank branch for the latest charges.

Yes, fi999 supports both Rocket and Upay. The process is the same — from the deposit page, select your preferred option, make the payment to the indicated number, and submit the reference number. Deposits via bank transfer are also available; major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used.

No. According to fi999's rules, only one account is allowed per person. Attempting to open multiple accounts may result in all accounts being temporarily or permanently closed, and any deposited funds may be forfeited. If you have any issues, contact support instead of opening a new account yourself.

Entering the wrong password repeatedly causes the account to be temporarily locked. Wait a while and try again, or use the "Forgot Password" option. If the problem persists, contact fi999 live chat support — they will verify and help unlock your account.

An active mobile number and valid identity information are required for registration. Membership at fi999 is only for those aged 21 and above. Enter your correct name, date of birth, and contact information in the registration form. Since the information provided will be used in subsequent verification, it is important to provide accurate details.

Click the "Forgot Password" link on the login page. Enter your registered mobile number or email — an OTP code will be sent to you. Use that code to set a new password. Remember, do not share your OTP code with anyone — fi999 staff will never ask you for an OTP.

Yes. If you want to take a break or close your account, let support know via live chat or email. They will process your request. It is a good idea to withdraw any remaining balance before closing. Self-exclusion can also be requested as part of responsible gaming policy.

A strong password should have at least 12 characters — a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth, name, or simple sequences (123456). Do not use your fi999 password on any other site, and change it regularly.

Always type fi999.lat directly in your browser — it is best to avoid clicking links from ads on Google. If the address has a spelling variation (such as fi-999, fi9999) or extra words, it could be a fake site. The real site always has HTTPS and a lock icon. If in doubt, confirm with our support.

Contact fi999 live chat or [email protected] immediately and request a temporary account suspension. If you can still log in, change your password right away. Also change the PIN of the mobile banking account (bKash, Nagad, etc.) linked to it.

Under no circumstances should you give your OTP, password, or bKash/Nagad PIN to anyone — even if they claim to be fi999 staff. The fi999 support team will never ask you for this information. If you receive such a call, hang up and let us know directly via live chat.

Yes. fi999 uses SSL encryption, which means all data sent between your browser and our server is encrypted. Your personal and payment information is not sold to third parties. Read our privacy policy for more details.

Slot games, live casino, and sports betting generally count toward wagering requirements. However, the contribution rate may differ for each game — some games are counted at 100%, others at less. Ask fi999 live chat to find out how much each game counts for your current bonus.

fi999's welcome bonus wagering requirement is 15x the bonus amount — not the combined total of deposit and bonus. For example: if you deposit ৳1,000 you will receive a ৳1,500 bonus, and ৳1,500 × 15 = a total of ৳22,500 in bets will be required to withdraw the bonus winnings.

No, the welcome bonus is available only once per player — at the time of the first deposit. Attempting to claim the bonus repeatedly by opening new accounts may result in account cancellation. fi999 regularly offers promos and reload bonuses, so keep an eye on the promo page for upcoming opportunities.

Yes, in some cases a bonus can be cancelled. On request to support, the bonus can be removed, but any winnings from the bonus will also be cancelled. The original deposit amount can be returned if the wagering requirement has not yet been met. Check with live chat for full details before deciding.

fi999's welcome bonus is 150% of the first deposit, up to a maximum of ৳15,000. Example: depositing ৳1,000 gives you a ৳1,500 bonus, with a total balance of ৳2,500. If you deposit ৳22,000 or more, the bonus will be capped at ৳15,000 and your total balance will be ৳37,000.