fi999 Terms & Conditions

Table of Contents

• 1 Introduction & Acceptance
• 2 Account Registration
• 3 Age Limit & Eligibility
• 4 Deposits & Withdrawals
• 5 Bonuses & Promotions
• 6 Betting & Gaming Rules
• 7 Responsible Gaming
• 8 Account Suspension
• 9 Privacy & Security
• 10 Limitation of Liability
• 11 Changes to Terms
• 12 Contact

1 Introduction & Acceptance

fi999 is an online entertainment gaming platform that provides cricket betting, slot games, and live casino services for Bangladeshi users. These terms and conditions ("Terms") apply to the use of the fi999 platform and all its services.

By accessing this platform, creating an account, or using any service, you confirm that you have fully read, understood, and agreed to these Terms. fi999 reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after updated Terms are published will be considered acceptance of those changes.

These Terms have been prepared in Bengali with Bangladeshi users in mind. In the event of any dispute or ambiguity, the Bengali version shall be considered authoritative.

2 Account Registration

A personal account is required to use services on the fi999 platform. All information provided during registration must be truthful, accurate, and complete.

2.1 Account Creation Terms

• Each person may create only one account. Creating multiple accounts may result in all accounts being cancelled.
• The name, date of birth, mobile number, and payment details provided at registration may be verified.
• It is your responsibility to keep your account password confidential. Sharing your login details with anyone else is strictly prohibited.
• If you notice any unusual activity on your account, you must notify the fi999 support team immediately.
• Transferring or selling your account to a third party is strictly prohibited.

2.2 Identity Verification

fi999 may request additional documents for identity verification at any time. fi999 reserves the right to suspend the withdrawal process until verification is complete. If false information is provided, the account will be cancelled immediately and deposited funds may be forfeited.

3 Age Limit & Eligibility

The fi999 platform is for individuals aged 21 or older only. Use of this platform by minors is strictly prohibited. Providing false information about your age will result in account cancellation.

3.1 Eligibility Requirements

• You must be 21 years of age or older.
• You are playing voluntarily and using your own funds.
• You are not a resident of any restricted or prohibited region.
• You have legal capacity and are of sound mind.
• You are using the platform for personal entertainment purposes, not in a professional capacity.

If it appears that a minor is using this platform, fi999 reserves the right to immediately close that account and may notify the appropriate authorities.

4 Deposits & Withdrawals

The following payment methods can be used for transactions on fi999: bKash, Nagad, Rocket, Upay, and bank transfer. All transactions are secured through SSL encryption.

4.1 Deposit Terms

• The minimum deposit amount is ৳300 (three hundred taka) — this applies equally to all payment methods.
• Deposits must be made only from your own account. Deposits through a third party are prohibited.
• Deposits should not be made using credit cards or borrowed money.
• Deposits are generally processed instantly. If there is a problem, please contact the support team.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800 (eight hundred taka).
• Withdrawal requests are generally processed within 5 to 30 minutes.
• Withdrawals will only be sent to the payment account used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Winnings from bonuses cannot be withdrawn if the bonus wagering requirements have not been met.

5 Bonuses & Promotions

fi999 offers various bonuses and promotional offers. Each bonus has its own terms and conditions which must be followed.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 earns a ৳1,500 bonus, making the total balance ৳2,500. Or a deposit of ৳22,000 earns the maximum bonus of ৳15,000, making the total balance ৳37,000.

5.2 Wagering Requirements

A 15x wagering requirement applies to every bonus. Wagering is calculated based only on the bonus amount, not the deposit amount. Example: ৳1,500 bonus × 15 = ৳22,500 must be wagered before bonus winnings can be withdrawn.

5.3 General Bonus Terms

• Each bonus offer applies once per person, per household, or per IP address.
• Creating multiple accounts or changing identity to take advantage of bonus offers will result in bonus forfeiture.
• fi999 reserves the right to change, suspend, or cancel any bonus offer.
• If bonus abuse is proven, the account in question may be cancelled.

6 Betting & Gaming Rules

The fi999 platform offers cricket betting, football, kabaddi, and other sports betting, as well as slots, table games, and live casino services. Each game has its own rules.

6.1 General Betting Rules

• A confirmed bet cannot be cancelled unless a technical error is proven.
• If a bet remains incomplete due to a technical issue, fi999 reserves the right to cancel it.
• If there is a clear error in prevailing market prices, fi999 may cancel bets from that market.
• Any attempt to gain an advantage through match fixing or any other dishonest means will result in immediate account cancellation.

6.2 Game Service Providers

The fi999 platform features games from world-class providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. All games are operated under a fair play policy.

6.3 Prohibited Activities

• Using any automated software, bots, or AI to place bets or play games is prohibited.
• Exploiting loopholes in the bonus system for personal gain is prohibited.
• Coordinating with other players to create artificial outcomes is prohibited.
• Exploiting technical vulnerabilities to gain an unfair advantage is prohibited.

7 Responsible Gaming

fi999 takes responsible gaming very seriously. We believe gaming should be an enjoyable form of entertainment, not a source of financial stress. We are therefore committed to ensuring the well-being of our users.

7.1 Self-Control Tools

Users can set deposit limits, time limits, or self-exclusion on their own accounts. Contact the fi999 support team to use these features.

7.2 Signs of Problem Gaming

• Continuously increasing bets to recover lost money.
• Hiding gaming habits from family or friends.
• Spending more money than your set budget.
• Failing to meet daily life responsibilities due to gaming.

If you or someone you know is experiencing these issues, please visit our Responsible Gaming page and contact the support team.

8 Account Suspension

fi999 reserves the right to suspend or cancel any account without prior notice in any of the following circumstances:

8.1 Grounds for Suspension

• Violation of any clause in these Terms.
• Providing false or misleading information about identity.
• Creating or operating multiple accounts.
• Misusing bonuses or promotions.
• Involvement in fraudulent or dishonest activities.
• Suspicious money laundering activity.
• Legal or regulatory reasons.

8.2 Consequences of Suspension

In the event of account cancellation, fi999 will conduct an investigation. If a breach of Terms is proven, the funds in the account and any accrued bonuses may be forfeited. If no breach is found, the account will be reinstated.

9 Privacy & Security

fi999 gives the highest priority to protecting your personal information. All data is kept secure through SSL encryption. For details on how your information is collected, stored, and used, please visit our Privacy Policy page.

9.1 Purposes of Data Use

• For account management and identity verification.
• For processing transactions and ensuring financial security.
• For providing customer service.
• For complying with applicable laws and regulations.
• For preventing fraud and money laundering.

9.2 Sharing Information with Third Parties

fi999 does not sell your personal information to third parties for marketing purposes. However, information may be disclosed to authorities where required to comply with legal obligations or to prevent fraud.

10 Limitation of Liability

fi999 is an entertainment gaming platform. Gaming and betting carry financial risk, and users are using this platform with full awareness of that risk.

10.1 fi999's Limitation of Liability

• fi999 is not liable for direct financial losses incurred through gaming or betting.
• fi999 is not liable for any loss caused by internet disconnection or issues with the user's device.
• fi999 is not liable for delays caused by third-party payment services.
• fi999 is not liable for unauthorized access to an account due to user negligence.

However, if any loss occurs due to a technical error, fi999 commits to resolving it appropriately.

11 Changes to Terms

fi999 reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, we will try to notify users as far in advance as possible.

11.1 Notice of Changes

Notice of important changes to the terms and conditions may be provided on the platform or via registered email. Continued use of the platform after changes have been made will be considered as acceptance of the new terms and conditions.

11.2 Your Rights

If you do not agree with the updated terms and conditions, you may close your account and stop using the platform at any time. Contact the support team to close your account.

12 Contact & Support

If you have any questions, complaints, or feedback regarding these terms and conditions, fi999's support team is always ready to assist you.

For more information, you can also visit our FAQ page and About Us page.