fi999's Privacy Policy
Your personal information is completely safe with us. We follow SSL encryption and strict data protection practices.
Introduction & Overview
fi999 is a trusted online gaming and betting platform operating for users in Bangladesh. We are fully committed to the privacy of our users. This privacy policy explains how fi999 collects, stores, uses, and protects your personal information.
By using this platform, you are considered to have consented to this privacy policy. If you disagree with any part of this policy, please contact our support team or stop using this site.
fi999 is always committed to ensuring the security and privacy of your personal information. We believe that data protection is not just a legal obligation — it is also an ethical commitment to our users.
What Information Is Collected
fi999 collects various types of information to provide its services. This information falls into two main categories:
Personally Identifiable Information
During account creation and management, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Bangladesh National ID or passport details (if required)
- Current address
- Financial transaction information (deposit and withdrawal history)
Automatically Collected Technical Information
When you use fi999, some technical information is collected automatically:
- IP address and device type
- Browser type and version
- Page visit and session duration data
- Information obtained from cookies and similar tracking technologies
- Gaming activity and betting patterns (for security and responsible gaming purposes)
Purpose of Information Use
fi999 uses collected information only for lawful and specific purposes. We use your personal information for the following reasons:
Account Management & Security
Information is used to create, verify, and secure your fi999 account. This includes identity verification, fraud prevention, and blocking unauthorized access.
Financial Transaction Processing
The necessary information is used to complete financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
Customer Service
Information is used to resolve your issues and provide effective assistance through 24/7 live chat and email support.
Service Improvement
Information is used for analytical purposes to improve user experience and service quality.
fi999 never sells your personal information to third parties. We share information with third parties only when it is essential for operating the service and the party is bound by strict confidentiality obligations.
Data Protection Methods
fi999 employs industry-standard technical and administrative measures to ensure the security of your personal information.
Technical Protection
- SSL Encryption: All data transmissions are protected by SSL (Secure Socket Layer) encryption, which keeps all information between your browser and our servers secure.
- Encrypted Data Storage: All stored sensitive information is kept in an encrypted state.
- Firewall & Anti-Fraud System: Advanced firewalls and fraud detection systems remain active at all times.
- Two-Factor Authentication: Two-factor authentication is provided to protect your account.
- Regular Security Audits: Regular audits are conducted to ensure system security.
Administrative Protection
- Only authorized staff can access personal information, and they work under strict confidentiality agreements.
- All staff receive regular training on data protection.
- Specific protocols are in place to take swift action in the event of any data breach.
Cookie Policy
Cookies are used on the fi999 website. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are essential for the core functions of the website. Without them, login, transactions, and security features will not work properly.
Functional Cookies
These cookies are used to remember your preferences and settings (such as language selection). They make your experience more personalized.
Analytical Cookies
These cookies are used to understand how users interact with the site. This helps fi999 improve its services.
You can control or disable cookies by changing your browser settings. However, please note that disabling some cookies may cause certain website functions to not work properly.
Sharing Information with Third Parties
fi999 never sells or shares your personal information without authorization. However, information may be shared in the following limited circumstances:
- Payment Processors: The necessary information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions. These institutions are governed by their own privacy policies.
- Technology Providers: Technology companies that assist in operating the platform (such as game software providers) may receive only the information they need and are bound by strict confidentiality agreements.
- Legal Authorities: Information may need to be disclosed due to legal obligations or at the direction of a lawful authority. In such cases, we disclose only what is necessary.
- Fraud Prevention: Limited information may be shared with security organizations to detect and prevent fraudulent activity.
Outside of the above cases, fi999 never transmits your information to third parties.
Your Rights & Controls
As a fi999 user, you have important rights over your own information. We respect these rights and are committed to enabling you to exercise them.
Right to Access Information
You can request to view your personal information held by us at any time. Contact us via the support email and we will provide the information.
Right to Correct Information
If any of your information is incorrect, you can request a correction. We will verify and correct it promptly.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to the processing of your information for specific purposes. Every request will be carefully considered.
To exercise these rights or if you have any questions, please contact our support team. We will process your request as quickly as possible.
Data Retention Period
fi999 does not retain your personal information longer than necessary. The retention period is determined based on the type and purpose of the information:
- Account Information: Retained while the account is active and for a specified period after closure in accordance with legal requirements.
- Financial Transaction Records: Retained for an extended period for fraud prevention and audit purposes.
- Communication Records: Customer service-related conversations are retained for a limited period.
- Technical Logs: Retained for a short period for security and system monitoring purposes.
After the specified period, data is deleted securely and permanently.
Privacy of Minors
fi999 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
Users' ages are verified at the time of account registration. If we suspect that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
If you become aware that a minor is using this platform, please notify our support team immediately.
Policy Changes & Updates
fi999 reserves the right to update this privacy policy at any time. If any significant changes are made to the policy:
- The new update date will be published on the website.
- For significant changes, registered users will be notified by email or through the platform.
- Continued use of the site after an update will be considered acceptance of the new policy.
We therefore recommend visiting this page regularly to view the latest version of the policy.
Privacy Contact
If you have any questions, concerns, or requests about the privacy policy, please do not hesitate to contact us. fi999's dedicated support team is always here for you.
Our support team is ready to answer any privacy-related questions you may have. Ensuring the security of your information is our top priority.